What can I do on the Laya App?

We’re always striving to improve your Laya App so it’s as useful as possible. We’ll let you know when we add new features, but today you can use the app to:

Check your cover

• Understand your cover for hospitals, scan centres, procedures, Consultants and everyday medical expenses.

Manage your claims

• Submit claims for everyday expenses. It’s fast and easy, and you can do it any time.
• Have your claims paid directly to your bank account.
• Be notified when your claim has been paid.
• Review your past claims.

Manage your policy

• See who is covered and understand their cover.
• Update your personal or payment details.

Get support

• Book a GP video consultation.
• Access one-to-one support: Healthcoach; our 24/7 Mental Wellbeing Support Programme; and Physioline.

Save time

• Order a prescription.
• Order a home testing kit.

Easy login

• Use Touch/Face ID.
• Use the same login details as your online Member Area, if you’ve already registered to use it.